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GE Multilin
Product Service Policy
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CLAIMS FOR SHORTAGES OR INCORRECT MATERIAL
Claims for shortages or incorrect material must be made in writing
within 30 days after receipt of the shipment by the Purchaser. The
failure to give the Company such written notice within the 30 day
period shall be considered acceptance of the products, and a waiver
by the Purchaser of all claims for shortages or incorrect material.
REQUESTS
FOR PROOF OF DELIVERY Requests for Proof of Delivery must be
received in writing within 30 days after receipt of the invoice
for the product. The failure to give the Company such written notice
within the 30 day period shall be considered acceptance of the invoice
and a waiver by the Purchaser of all claims for shortages.
REPAIR AND
RETURNS AND RETURNS FOR OTHER REASONS Products may be returned
to the factory for credit, or for repair and return, only upon prior
authorization after a review of each transaction. Application for
return authorization and for applicable reference marks and tags
should be made to the GE Digital Energy Multilin Technical Support
Group. Phone #: (905)
927-7070 (toll-free 1-877-547-8629). Europe: Phone #: +34-94-485-8854
STANDARD WARRANTY COVERAGE Warranty coverage and details are provided at:
https://www.gegridsolutions.com/T&Cs/Americas&Asia/Multilin.pdf
or
https://www.gegridsolutions.com/multilin/warranty.htm#products
REPAIR WARRANTY
Warranty repairs shall have a warranty based on the balance of the remaining warranty period from time of repair to the balance of the 10 year warranty. The warranty for all other Services shall expire one (1) year after performance of the Service, except that software-related Services are warranted for ninety (90) days..
NON WARRANTY
REPAIR & RETURN Product may be returned to the factory for repair
and return only upon prior authorization after review of each transaction.
Application for return authorization and for applicable reference
marks should be made to the General Electric Multilin Technical
Support Group. All products will be repaired as a cost to the purchaser.
Products with excessive damage may be deemed to not warrant repair.
In these cases, at the customer option: A new device may be purchased
at the current published list price or where applicable, sub-modules
may be purchased at a discounted price or If authorized, and/or
possible, the device may be repaired at a cost to the customer quoted
above the standard maximum. Obsolete parts or products will be repaired
at a cost of 40% of last published list price where possible.
REPAIR AND
RETURN CYCLE Emergency repairs should be pre-negotiated with the factory. Product repairs for non-emergency situations will generally be completed within approximately 20 working days from receipt of product at the factory.
RETURNS FOR
OTHER REASONS Products may be returned to the factory for credit,
within 3 months of receipt of shipment, only upon prior authorization
after review of each transaction. Application for return authorization
and applicable reference marks should be made to the General Electric
Sales office through which the product was purchased. All digital
products will be considered for return. A minimum of 25% restocking
charge will apply to each authorized product returned unused in
it's own box to a maximum of 3 months from date of shipment. A minimum
of 40% restocking charge will apply to authorized products returned
used, but prior to commercial service, and in good condition, to
a maximum of 3 months from date of shipment. This policy is exclusive
of accessories and switches. NOTE: Costs arising from damage to
the units will be charged back to the customer
REPAIR &
RETURNED MATERIAL GUIDELINES: All material directed to the Technical
Support must have a RMA (Return Material Authorization) number.
This number can be obtained by contacting General Electric Multilin
Technical Support Group.
Packaging
All relays must be returned in their cases with connection plugs
and covers securely in place unless authorized by GE. An additional
charge equal to the net selling price of a new case, plugs, and
cover will be assessed when relays are returned for repair without
case, cover, and plugs.
Repair Criteria
In warranty returns will be repaired and brought to the latest software
(not hardware) revision level, free of charge if requested by the
customer. Out of warranty will be repaired to the extent possible.
The customer will be notified of any product that is determined
to be unrepairable.
Repair Report
(in or out of Warranty) Upon completion of the repair, a Customer
Service information Form will be prepared for the product providing
a description of the problem found and the nature of the repair.
If a special failure analysis is required by the customer, this
should be clearly stated on the RMA. An additional charge will apply.
Shipping
Policies All products are to be returned prepaid with an RMA#
to the specified repair center, in adequate packaging to prevent
damage. Relays will be returned to the customer, freight paid by
General Electric Multilin. Returns will be made second day air within
North America. Outside North America returns will be made within
5 days up to 40lbs.
Field Labor
Charges For products returned for repair, field labor is the
responsibility of the user.
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Protection & Control 
